|Is a planned and systematic set of activities directed at assessing and improving the merit or worth of a programme or project while also assuring compliance with given quality standards. It provides confidence to end-users that a product or service fulfils quality requirements.See also: Quality Control|
|General Guidelines for Quality Assurance|
This toolkit aims to give you a general idea of what steps need to be taken for successful Quality Assurance. However, it is highly recommended to consult Quality Assurance experts when you are planning to undertake such a complex endeavor.
The PDSA model
The PDSA model, also known as the Shewhart cyclye is the most popular tool used to determine quality assurance.
Each letter represents a step in the quality assurance process:
Plan: Setting up clear, appropriate and measurable goals and objectives in terms of policies, procedures, tasks and human resources. When possible, start on a small scale to test possible effects.
Do: Implement the established procedures to ensure the achievement of goals and objectives.
Study: Monitor and evaluate the implemented process by checking the results against the predefined objectives
Act: Implement actions based on the evaluation results and if the results call for changes, apply them.
This is an iterative process which needs to be repeated throughout the life-cycle of a product or service.
Developing a Quality Assurance Plan
Step by Step
Implementation (the three-stage process)
There are different approaches to Quality Assurance, but in general they follow this three-stage process
- Willians Bob in Mathison, Sandra. Encyclopaedia of Evaluation, pp 350, Ed. University of British Columbia. Thousand Oaks, CA: Sage Publications, 2005. Office of Internal Oversight Services (OIOS). Monitoring, Evaluation and Consulting Division, 2006.
- www.unesdoc.unesco.org (24 November 2011), www.col.org (24 November 2011),  (24 November 2011), [ http://en.wikipedia.org/wiki/Quality_assurance en.wikipedia.org] (24 November 2011), www.who.int (24 November 2011), www.transfieldservices.com (24 November 2011), c2.com (24 November 2011)